Reviews

Super helpful people!

I have been attending this practice for around 55 years. It is as great as when I first found what was then Fraser edmiston. It's moved position, and optometrists have retired, though only after many years service. The attention & friendliness & recognition has remained. I always feel welcome!

As I've been with them for a few years, they're nice and very professional

The gorgeous young lady, Megan, who attended to me was the epitome of professionalism. Extremely competent and knowledgeable - she had all the answers. 11 out of 10. Great work !!!! It was indeed my pleasure to have her as the optician.

Great people, fantastic service, absolutely reliable!

I have been going to the Chermside practice for years and always receive excellent and professional service for all my eye needs.

The most professional and knowledgeable optometrist we have been to. My entire family goes to Steve and he always takes really good care of all of us - he really knows what is best for his clients. I highly recommend Steve if you are looking for an excellent optometrist.

Great staff that are friendly, helpful, and knowledgeable that truly deliver excellent service. Our family and friends have been customers for decades.

Dickens and Herd have always provided excellent service to me and my partner. The glasses are top of the range. I know this because when I consulted another optometry chain I was told that to receive that standard of lens I would have to pay a lot more than advertised. I would highly recommend them.

Visited to get a pair of sunglasses fixed - very friendly and professional service and repair was done perfectly. Thank you!

I really like the family type atmosphere that your get at Dickens & Herd. The staff are very courteous and excellent at assisting you in getting a new pair of glasses. The glasses range are all well known brands but also represent value for money. The lenses are top quality. You feel well served after coming here.

Dickens & Herd Optometrists once again prove the value of independent Optometrists. Their range of frames is always outstanding. They have the usual current trending styles, but always have something quirky or out of the ordinary, which is what I look for. Their eye testing is extremely thorough and they are always happy to discuss your vision options. Even though I no longer live or work in the area, I find it worth my while to keep returning for their excellent service and range.

The staff are very kind, compassionate and caring and demonstrate thorough knowledge of their field and of their products. I have observed this to be not just the case with me, but all their customers.

Good collection of glasses. I have made mine a good fit for me. Thank you

Hi to Cassie from Christine... I wanted to thank you for the best service, help and advice, all with a lovely smile, last night. Thank you for a impressive experience.

Brought in a pair of Oakley Racing Jacket frames that every other optometrist told me couldn't be fitted with prescription lenses (even Oakley said they couldn't help). These guys not only made the lenses and fitted them but were also very reasonably priced. The quality is A1. Highly recommend them for not only quality but exceptional customer service that goes above and beyond.

Fast efficient no hassle. Love the service and professionalism. Much better than your average chain

Dickens & Herd Optometrists once again prove the value of independent Optometrists. Their range of frames is always outstanding. They have the usual current trending styles, but always have something quirky or out of the ordinary, which is what I look for. Their eye testing is extremely thorough and they are always happy to discuss your vision options. Even though I no longer live or work in the area, I find it worth my while to keep returning for their excellent service and range.

I have been going to this place for 3 years now and wouldn’t even consider going anywhere else. The range to pick from is huge and extremely affordable compared to a lot of places I have been in 13 years of wearing glasses. Each year the team always are able to help me pick something fun and new that always suits my face. Steve listens to you in the eye exam and it doesn’t feel like a rushed process because lets be honest how many of us have been to OPSM and be asked 1st or 2nd and it’s so fast you can’t even see. Give this business a go you will not be disappointed

Great service. Helpful staff. Handsome boss.