Reviews

Wonderful help as always. Very professional.

Fast efficient no hassle. Love the service and professionalism. Much better than your average chain

I really like the family type atmosphere that your get at Dickens & Herd. The staff are very courteous and excellent at assisting you in getting a new pair of glasses. The glasses range are all well known brands but also represent value for money. The lenses are top quality. You feel well served after coming here.

I appreciated the spontaneous availability of having an immediate consultation appointment when l had attended to make a future appointment. Great result as a walk in client to be seen immediately. Thank you team.

Dickens and Herd have a fantastic range of eyewear that we haven’t come across elsewhere. I was delighted to see a wider range of my favourite rimless brand Silhouette. The customer service at their Chermside shop was impressive and the eye test was comprehensive. Thank you!

Awesome service, highly recommend

The Chermside Store of Dickens and Herd is my shop for glasses...my favourite brand is Coco Song,...and they have the widest range I have seen here in Qld. Love, Love love it!

Dickens & Herd Optometrists once again prove the value of independent Optometrists. Their range of frames is always outstanding. They have the usual current trending styles, but always have something quirky or out of the ordinary, which is what I look for. Their eye testing is extremely thorough and they are always happy to discuss your vision options. Even though I no longer live or work in the area, I find it worth my while to keep returning for their excellent service and range.

I have found that these optometrists offer a fast, efficient online booking system. When i arrived, i was greeted nicely by the receptionist who was extremely professional and my appointment went smoothly. I was impressed that there was no hard sell for frames and i was informed of what was to happen regarding the collection of my new lenses. Well done team!

Got my first pair of glasses. So far beyond expectations words can't describe. Amazing crystal clear lenses and great quality frame. Can't wait untill I'm back in town to spend more money there.

A very friendly and professional team.

The most professional and knowledgeable optometrist we have been to. My entire family goes to Steve and he always takes really good care of all of us - he really knows what is best for his clients. I highly recommend Steve if you are looking for an excellent optometrist.

The staff are very kind, compassionate and caring and demonstrate thorough knowledge of their field and of their products. I have observed this to be not just the case with me, but all their customers.

I have been going to this place for 3 years now and wouldn’t even consider going anywhere else. The range to pick from is huge and extremely affordable compared to a lot of places I have been in 13 years of wearing glasses. Each year the team always are able to help me pick something fun and new that always suits my face. Steve listens to you in the eye exam and it doesn’t feel like a rushed process because lets be honest how many of us have been to OPSM and be asked 1st or 2nd and it’s so fast you can’t even see. Give this business a go you will not be disappointed

I had a great experience at Dickens & Herd Optometrists for my eye check-up. Steve at the front reception was very welcoming and friendly, making me feel comfortable right away. Ms. Kerrin Duong, the optometrist, was incredibly thorough and professional she explained everything clearly and ensured I understood my results. The whole team was efficient and caring. I highly recommend Dickens & Herd to anyone looking for excellent eye care and service!

Dickens and Herd have always provided excellent service to me and my partner. The glasses are top of the range. I know this because when I consulted another optometry chain I was told that to receive that standard of lens I would have to pay a lot more than advertised. I would highly recommend them. I like the new rooms at Chermside, it has easy parking and the same excellent service.

Excellent service from whole d&h team . Purchased the most gorgeous DITA eyewear. Delighted with such a comprehensively satisfying experience. Thank you

Amazing collection of frames and lovely staff! Looking forward to my new glasses :)

Visited to get a pair of sunglasses fixed - very friendly and professional service and repair was done perfectly. Thank you!

Hi to Cassie from Christine... I wanted to thank you for the best service, help and advice, all with a lovely smile, last night. Thank you for a impressive experience.