Reviews

The most professional and knowledgeable optometrist we have been to. My entire family goes to Steve and he always takes really good care of all of us - he really knows what is best for his clients. I highly recommend Steve if you are looking for an excellent optometrist.

Incredible customer service and great range. Most places take 4 business days for your glasses to be ready, this place took an hour! Will be back.

Good collection of glasses. I have made mine a good fit for me. Thank you

Dickens and Herd have always provided excellent service to me and my partner. The glasses are top of the range. I know this because when I consulted another optometry chain I was told that to receive that standard of lens I would have to pay a lot more than advertised. I would highly recommend them.

Great service. Helpful staff. Handsome boss.

Steve the optometrist is really friendly and was recommended by my GP when I needed someone to look at a small scratch on my cornea. All of my glasses from here are comfortable and the prescription is just right in my opinion. A great optometrist!

Dickens and Herd have a fantastic range of eyewear that we haven’t come across elsewhere. I was delighted to see a wider range of my favourite rimless brand Silhouette. The customer service at their Chermside shop was impressive and the eye test was comprehensive. Thank you!

good professional services

Visited to get a pair of sunglasses fixed - very friendly and professional service and repair was done perfectly. Thank you!

I have been going to this place for 3 years now and wouldn’t even consider going anywhere else. The range to pick from is huge and extremely affordable compared to a lot of places I have been in 13 years of wearing glasses. Each year the team always are able to help me pick something fun and new that always suits my face. Steve listens to you in the eye exam and it doesn’t feel like a rushed process because lets be honest how many of us have been to OPSM and be asked 1st or 2nd and it’s so fast you can’t even see. Give this business a go you will not be disappointed

Super helpful people!

The Chermside Store of Dickens and Herd is my shop for glasses...my favourite brand is Coco Song,...and they have the widest range I have seen here in Qld. Love, Love love it!

I've been a loyal customer of Stuart Morrison Optometry for many years, and their exceptional service has never ceased to impress me. From the moment you step in, you're greeted with professionalism and warmth, making you feel valued and cared for. The team here is not only timely but also incredibly thorough in their examinations, ensuring that every aspect of your eye health is meticulously addressed. What sets them apart is their commitment to providing top-notch service at very reasonable pricing, a rarity in today's market. I recently had the pleasure of being assisted by Cassie during my visit to update my frames and lenses, and I must say, it was an amazing experience. Cassie's dedication to her job and passion for optometry truly shines through in her outstanding customer service. She goes above and beyond to ensure that every customer leaves satisfied, and her genuine care is truly commendable. Cassie is undoubtedly a credit to Stuart Morrison Optometry. I wholeheartedly recommend their services to anyone in need of optometric care. With their impeccable service and unbeatable backup support, I wouldn't even consider going anywhere else. Thank you to the entire team at Stuart Morrison Optometry for consistently exceeding expectations!

Excellent service and lovely, helpful and genuine staff who always go out of their way to help you. Always feel very comfortable there and am very impressed after a visit.

My wife and I have dealt with Dickens and Herd for several years and found their service and expertise to be excellent. We can recommend this business with confidence.

I saved myself 250 dollars by switching to this optometrists (for the exact frames and equal quality lens elsewhere). Not only that, even though the prescription was the same as my old ones, the vision and lens seems much clearer for some reason. There is absolutely no reflection or glare which is amazing considering the price. When I first called, they immediately offered to hold the frames I wanted till I could come back to the store. They also got my prescription and a quote within five minutes. Then they were very flexible with payment deposits. Finally, the process of making the glasses was so fast. I couldn’t ask for better customer service and value for money.

Dickens and Herd Optometrists are outstanding. The team are professional welcoming and genuinely thorough taking the time to explain everything clearly without rushing. The care feels personalised and the service is exceptional from start to finish. Easily one of the best optometry experiences in Brisbane and highly recommended.

Brought in a pair of Oakley Racing Jacket frames that every other optometrist told me couldn't be fitted with prescription lenses (even Oakley said they couldn't help). These guys not only made the lenses and fitted them but were also very reasonably priced. The quality is A1. Highly recommend them for not only quality but exceptional customer service that goes above and beyond.

I have been going to the Chermside practice for years and always receive excellent and professional service for all my eye needs.

Very friendly and helpful staff. Wouldn’t go anywhere else.