Reviews

Dickens and Herd Optometrists are outstanding. The team are professional welcoming and genuinely thorough taking the time to explain everything clearly without rushing. The care feels personalised and the service is exceptional from start to finish. Easily one of the best optometry experiences in Brisbane and highly recommended.

I was assisted by the lovely Tanya in figuring out what frame types for reading glasses would fit my face, all in a clear and concise manner!

I have been a client with D&H for approximately 20 years. In that time I have always experienced very friendly service, a high level of professionalism and have never had cause to complain.

Got my first pair of glasses. So far beyond expectations words can't describe. Amazing crystal clear lenses and great quality frame. Can't wait untill I'm back in town to spend more money there.

The staff are very kind, compassionate and caring and demonstrate thorough knowledge of their field and of their products. I have observed this to be not just the case with me, but all their customers.

The Chermside Store of Dickens and Herd is my shop for glasses...my favourite brand is Coco Song,...and they have the widest range I have seen here in Qld. Love, Love love it!

I have found that these optometrists offer a fast, efficient online booking system. When i arrived, i was greeted nicely by the receptionist who was extremely professional and my appointment went smoothly. I was impressed that there was no hard sell for frames and i was informed of what was to happen regarding the collection of my new lenses. Well done team!

Visited to get a pair of sunglasses fixed - very friendly and professional service and repair was done perfectly. Thank you!

Brought in a pair of Oakley Racing Jacket frames that every other optometrist told me couldn't be fitted with prescription lenses (even Oakley said they couldn't help). These guys not only made the lenses and fitted them but were also very reasonably priced. The quality is A1. Highly recommend them for not only quality but exceptional customer service that goes above and beyond.

Dickens & Herd Optometrists once again prove the value of independent Optometrists. Their range of frames is always outstanding. They have the usual current trending styles, but always have something quirky or out of the ordinary, which is what I look for. Their eye testing is extremely thorough and they are always happy to discuss your vision options. Even though I no longer live or work in the area, I find it worth my while to keep returning for their excellent service and range.

Very friendly and helpful staff. Wouldn’t go anywhere else.

good professional services

Great staff that are friendly, helpful, and knowledgeable that truly deliver excellent service. Our family and friends have been customers for decades.

I have been attending this practice for around 55 years. It is as great as when I first found what was then Fraser edmiston. It's moved position, and optometrists have retired, though only after many years service. The attention & friendliness & recognition has remained. I always feel welcome!

The most professional and knowledgeable optometrist we have been to. My entire family goes to Steve and he always takes really good care of all of us - he really knows what is best for his clients. I highly recommend Steve if you are looking for an excellent optometrist.

Megan is the best Optometrist I have ever seen. She went above and beyond. She performed all the necessary tests to make sure your eyes are healthy and took her time to explain everything as well. I've always went to specsavers thinking nothing of it. Let me tell you my visit here changed my views of eye check ups. I will never go back to specsavers. If you're wanting the best experience go see Megan. Thank you Megan !!!!

I saved myself 250 dollars by switching to this optometrists (for the exact frames and equal quality lens elsewhere). Not only that, even though the prescription was the same as my old ones, the vision and lens seems much clearer for some reason. There is absolutely no reflection or glare which is amazing considering the price. When I first called, they immediately offered to hold the frames I wanted till I could come back to the store. They also got my prescription and a quote within five minutes. Then they were very flexible with payment deposits. Finally, the process of making the glasses was so fast. I couldn’t ask for better customer service and value for money.

Amazing collection of frames and lovely staff! Looking forward to my new glasses :)

Good collection of glasses. I have made mine a good fit for me. Thank you

My wife and I have dealt with Dickens and Herd for several years and found their service and expertise to be excellent. We can recommend this business with confidence.