Reviews

I saved myself 250 dollars by switching to this optometrists (for the exact frames and equal quality lens elsewhere). Not only that, even though the prescription was the same as my old ones, the vision and lens seems much clearer for some reason. There is absolutely no reflection or glare which is amazing considering the price. When I first called, they immediately offered to hold the frames I wanted till I could come back to the store. They also got my prescription and a quote within five minutes. Then they were very flexible with payment deposits. Finally, the process of making the glasses was so fast. I couldn’t ask for better customer service and value for money.

good professional services

I have been going to this place for 3 years now and wouldn’t even consider going anywhere else. The range to pick from is huge and extremely affordable compared to a lot of places I have been in 13 years of wearing glasses. Each year the team always are able to help me pick something fun and new that always suits my face. Steve listens to you in the eye exam and it doesn’t feel like a rushed process because lets be honest how many of us have been to OPSM and be asked 1st or 2nd and it’s so fast you can’t even see. Give this business a go you will not be disappointed

Fast efficient no hassle. Love the service and professionalism. Much better than your average chain

Dickens and Herd have always provided excellent service to me and my partner. The glasses are top of the range. I know this because when I consulted another optometry chain I was told that to receive that standard of lens I would have to pay a lot more than advertised. I would highly recommend them.

Great staff that are friendly, helpful, and knowledgeable that truly deliver excellent service. Our family and friends have been customers for decades.

Dickens & Herd Optometrists once again prove the value of independent Optometrists. Their range of frames is always outstanding. They have the usual current trending styles, but always have something quirky or out of the ordinary, which is what I look for. Their eye testing is extremely thorough and they are always happy to discuss your vision options. Even though I no longer live or work in the area, I find it worth my while to keep returning for their excellent service and range.

Dickens and Herd have always provided excellent service to me and my partner. The glasses are top of the range. I know this because when I consulted another optometry chain I was told that to receive that standard of lens I would have to pay a lot more than advertised. I would highly recommend them. I like the new rooms at Chermside, it has easy parking and the same excellent service.

Great service. Helpful staff. Handsome boss.

The staff are very kind, compassionate and caring and demonstrate thorough knowledge of their field and of their products. I have observed this to be not just the case with me, but all their customers.

All the staff are always obliging and helpful.

Without doubt the best experience my wife and I have had in such a business yesterday. The manager Stephen is outstanding in knowledge, service, and sales - but sales with the genuine interest of the customer as to what actually looks great, and without suggesting or pushing anything that isn't suitable. The professional optometrist I saw was also right on the ball. They deserve success.

I have been going to the Chermside practice for years and always receive excellent and professional service for all my eye needs.

Dickens and Herd have a fantastic range of eyewear that we haven’t come across elsewhere. I was delighted to see a wider range of my favourite rimless brand Silhouette. The customer service at their Chermside shop was impressive and the eye test was comprehensive. Thank you!

The Chermside Store of Dickens and Herd is my shop for glasses...my favourite brand is Coco Song,...and they have the widest range I have seen here in Qld. Love, Love love it!

I have been a client of Dickens & Herd for many years and find them to be excellent for all my needs.

As I've been with them for a few years, they're nice and very professional

great service!

Very friendly and helpful staff. Wouldn’t go anywhere else.

I was assisted by the lovely Tanya in figuring out what frame types for reading glasses would fit my face, all in a clear and concise manner!