Reviews

Very friendly and helpful staff. Wouldn’t go anywhere else.

Got my first pair of glasses. So far beyond expectations words can't describe. Amazing crystal clear lenses and great quality frame. Can't wait untill I'm back in town to spend more money there.

Dickens and Herd have always provided excellent service to me and my partner. The glasses are top of the range. I know this because when I consulted another optometry chain I was told that to receive that standard of lens I would have to pay a lot more than advertised. I would highly recommend them. I like the new rooms at Chermside, it has easy parking and the same excellent service.

I have been a client of Dickens & Herd for many years and find them to be excellent for all my needs.

Great staff that are friendly, helpful, and knowledgeable that truly deliver excellent service. Our family and friends have been customers for decades.

Beautiful store! Amazing frames and very knowledgeable staff. Kerrin the optometrist was very professional throughout the eye test. Highly recommend Dickens and Herd Optometrist. Truly great experience overall!

I have been going to this place for 3 years now and wouldn’t even consider going anywhere else. The range to pick from is huge and extremely affordable compared to a lot of places I have been in 13 years of wearing glasses. Each year the team always are able to help me pick something fun and new that always suits my face. Steve listens to you in the eye exam and it doesn’t feel like a rushed process because lets be honest how many of us have been to OPSM and be asked 1st or 2nd and it’s so fast you can’t even see. Give this business a go you will not be disappointed

great service!

The gorgeous young lady, Megan, who attended to me was the epitome of professionalism. Extremely competent and knowledgeable - she had all the answers. 11 out of 10. Great work !!!! It was indeed my pleasure to have her as the optician.

I was assisted by the lovely Tanya in figuring out what frame types for reading glasses would fit my face, all in a clear and concise manner!

Megan is the best Optometrist I have ever seen. She went above and beyond. She performed all the necessary tests to make sure your eyes are healthy and took her time to explain everything as well. I've always went to specsavers thinking nothing of it. Let me tell you my visit here changed my views of eye check ups. I will never go back to specsavers. If you're wanting the best experience go see Megan. Thank you Megan !!!!

Dickens & Herd Optometrists once again prove the value of independent Optometrists. Their range of frames is always outstanding. They have the usual current trending styles, but always have something quirky or out of the ordinary, which is what I look for. Their eye testing is extremely thorough and they are always happy to discuss your vision options. Even though I no longer live or work in the area, I find it worth my while to keep returning for their excellent service and range.

The most professional and knowledgeable optometrist we have been to. My entire family goes to Steve and he always takes really good care of all of us - he really knows what is best for his clients. I highly recommend Steve if you are looking for an excellent optometrist.

I have been attending this practice for around 55 years. It is as great as when I first found what was then Fraser edmiston. It's moved position, and optometrists have retired, though only after many years service. The attention & friendliness & recognition has remained. I always feel welcome!

Wonderful help as always. Very professional.

All the staff are always obliging and helpful.

Fast efficient no hassle. Love the service and professionalism. Much better than your average chain

I had my first appointment here with Kerrin today and it was a great experience. She was both friendly and very professional, very knowledgeable and happy to help with everything I needed. The place has a wonderful atmosphere and I would highly recommend giving this place a visit. Steve the receptionist was also lovely!

Thanks Steve for the speedy and professional service that your business provides and his staff is super fantastic, very efficient, friendly a pleasure to deal with, and I have become a returning customer for future pairs of glasses.

Excellent service from whole d&h team . Purchased the most gorgeous DITA eyewear. Delighted with such a comprehensively satisfying experience. Thank you