Reviews

This place is awesome and Stephen is fantastic! He is always positive, lovely to speak with and offers useful solutions. Truly incredible customer experience. Thanks!!

I have been a client with D&H for approximately 20 years. In that time I have always experienced very friendly service, a high level of professionalism and have never had cause to complain.

Hi to Cassie from Christine... I wanted to thank you for the best service, help and advice, all with a lovely smile, last night. Thank you for a impressive experience.

Great staff that are friendly, helpful, and knowledgeable that truly deliver excellent service. Our family and friends have been customers for decades.

Amazing collection of frames and lovely staff! Looking forward to my new glasses :)

Great service. Helpful staff. Handsome boss.

Visited to get a pair of sunglasses fixed - very friendly and professional service and repair was done perfectly. Thank you!

As I've been with them for a few years, they're nice and very professional

The gorgeous young lady, Megan, who attended to me was the epitome of professionalism. Extremely competent and knowledgeable - she had all the answers. 11 out of 10. Great work !!!! It was indeed my pleasure to have her as the optician.

I was assisted by the lovely Tanya in figuring out what frame types for reading glasses would fit my face, all in a clear and concise manner!

Without doubt the best experience my wife and I have had in such a business yesterday. The manager Stephen is outstanding in knowledge, service, and sales - but sales with the genuine interest of the customer as to what actually looks great, and without suggesting or pushing anything that isn't suitable. The professional optometrist I saw was also right on the ball. They deserve success.

Very friendly and helpful staff. Wouldn’t go anywhere else.

Thanks Steve for the speedy and professional service that your business provides and his staff is super fantastic, very efficient, friendly a pleasure to deal with, and I have become a returning customer for future pairs of glasses.

I have found that these optometrists offer a fast, efficient online booking system. When i arrived, i was greeted nicely by the receptionist who was extremely professional and my appointment went smoothly. I was impressed that there was no hard sell for frames and i was informed of what was to happen regarding the collection of my new lenses. Well done team!

I really like the family type atmosphere that your get at Dickens & Herd. The staff are very courteous and excellent at assisting you in getting a new pair of glasses. The glasses range are all well known brands but also represent value for money. The lenses are top quality. You feel well served after coming here.

I have been going to the Chermside practice for years and always receive excellent and professional service for all my eye needs.

The staff are very kind, compassionate and caring and demonstrate thorough knowledge of their field and of their products. I have observed this to be not just the case with me, but all their customers.

great service!

Dickens and Herd have always provided excellent service to me and my partner. The glasses are top of the range. I know this because when I consulted another optometry chain I was told that to receive that standard of lens I would have to pay a lot more than advertised. I would highly recommend them. I like the new rooms at Chermside, it has easy parking and the same excellent service.

Fast efficient no hassle. Love the service and professionalism. Much better than your average chain